I am a proud Malaysian who likes to use local services. This includes Poslaju service by Pos Malaysia. Today, I went to Pos Malaysia and was told that they don’t really accept parcel with anything that is fragile including a porcelain mug, which I was sending this morning. I asked the person in charge, what are the options that I have. She wrote “Sender’s Risk” on the slip and asked me to sign beside it. I can send the mug provided that I agree to the term. I asked again if they are strict about not taking anything fragile, what are the options that I really have? Send it by hand? Or go look for other services? She just smiled.

So I signed it as I don’t really have time to run around Ampang looking for City-Link or Kangaroo or UPS or whatever we have here in Malaysia. Besides, Pos Malaysia is very near to my house, very convenient.

Previously, the service was good, nothing was broken but lately, mugs sent by my mug printer to my customer were always broken. This is because (according to the person in charge just now), they put everything in a sack and the risk of getting things broken are high.

I would like to take this opportunity to call Pos Malaysia to at least upgrade the service where handling is priority. I don’t mind paying extra (as long as my customers don’t mind paying extra as well).

Anyway, I wrapped the mug with bubblewrap and fill in the gap with newspaper. Wrapped the box again with bubblewrap before wrapping it with a brown paper. Let’s see whether this one makes it unbroken. If it’s broken, I have to take the blame because I signed the Sender’s Risk term. It is not Pos Malaysia’s fault. Sound so sweet.